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Canadian Brokerage At Total Customs we pride ourselves in doing the job right with the highest level of service. Our concierge service is distinctive to Total Customs and is offered to every client. When signing up with Total Customs you are assigned a Customs Representative. This Representative will be responsible for all aspects of your account - clearing shipments, arranging deliveries (if applicable), getting HS codes, and answering any Customs related questions you may have. This Customs Concierge is not only available to you during normal business hours, but 24 hours a day, 7 days a week. This person will be the only contact you will ever need to call. No more searching for phone number extensions or email address. Just program the speed dial to your rep. Online tools are another addition to the services we offer. Using our online "Client Login" feature, you have complete access to all aspects of your Total Customs account, No more leaving voicemails with busy accounting departments. Using this tool you will be able to see all shipments pending customs release, review all shipments that have been customs released in the past, get a full statement of account, and have access to all previous invoices. Our online services don't stop there, we also have the means to send automatic releases to you via email at the moment you shipment is customs released - a great tool for the person that needs to know the minute their shipment is released. |